Privacy policy
Kollektive AI is a digital education company operated from 275 New North Road, N1 7AA, London, UK. We are the data controller for personal information collected through our website and digital products. You can contact us at info@kollektiveai.com.
What Data We Collect
We collect the following categories of personal data:
Identity & contact data: name, email address, billing address
Payment data: processed securely through third-party payment processors (we do not store card details)
Usage data: pages visited, time on site, device and browser information
Communications: any messages or enquiries you send us
Course activity: progress, completions, and engagement within our digital products
How We Use Your Data
We process your personal data on the following lawful bases:
Contract performance: to deliver purchased products and services
Legitimate interests: to improve our products, prevent fraud, and manage our business
Consent: for marketing communications (you may withdraw consent at any time)
Legal obligation: to comply with applicable laws and regulations
How We Share Your Data
We do not sell your personal data. We may share data with trusted third-party service providers (including payment processors, email platforms, and hosting providers) strictly to deliver our services. All processors are contractually bound to handle your data securely and in accordance with UK GDPR.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer account data is retained for a minimum of 6 years for tax and legal compliance purposes.
Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (where applicable)
Object to or restrict certain processing
Data portability
Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at info@kollektiveai.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use cookies and similar tracking technologies. Please see our Cookie Policy (Section 5) for full details.
International Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Material changes will be communicated to you by email. Last updated: 20 February 2026.
What Data We Collect
We collect the following categories of personal data:
Identity & contact data: name, email address, billing address
Payment data: processed securely through third-party payment processors (we do not store card details)
Usage data: pages visited, time on site, device and browser information
Communications: any messages or enquiries you send us
Course activity: progress, completions, and engagement within our digital products
How We Use Your Data
We process your personal data on the following lawful bases:
Contract performance: to deliver purchased products and services
Legitimate interests: to improve our products, prevent fraud, and manage our business
Consent: for marketing communications (you may withdraw consent at any time)
Legal obligation: to comply with applicable laws and regulations
How We Share Your Data
We do not sell your personal data. We may share data with trusted third-party service providers (including payment processors, email platforms, and hosting providers) strictly to deliver our services. All processors are contractually bound to handle your data securely and in accordance with UK GDPR.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer account data is retained for a minimum of 6 years for tax and legal compliance purposes.
Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (where applicable)
Object to or restrict certain processing
Data portability
Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at info@kollektiveai.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use cookies and similar tracking technologies. Please see our Cookie Policy (Section 5) for full details.
International Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Material changes will be communicated to you by email. Last updated: 20 February 2026.