Shipping policy
Shipping Policy Effective date: 14 March 2026
Digital Products Only
All products sold by Kollektive AI are digital products delivered electronically. We do not sell or ship any physical goods.
Upon completing your purchase, you will receive an email to the address provided at checkout containing your license key and access link to your purchased product(s). This email is typically delivered instantly or within a few minutes of your order being confirmed. Please note that your delivery email will come from our digital fulfilment partner rather than directly from Kollektive AI, so it may appear from an unfamiliar sender — we recommend checking your spam or junk folder if you don't see it in your main inbox within a few minutes.
If you experience any issues receiving your products, please contact us at info@kollektiveai.com and we will resolve this promptly.
THE KOLLEKTIVE AI LTD
Monday – Friday | 9:00am – 5:00pm (UK Time)